Shipping & Returns

Orders will be shipped via FedEx or USPS. Nursery plants will arrive within 14 days of ordering (or when appropriate for your zone/climate). 

Shipping By Order Value

.01-29.99 - you pay 8.95

30.00-59.99 - you pay 11.95

60.00-99.99 - you pay 16.95

$100 and more - shipping is FREE!

  • Please note that some items have a "fixed rate" shipping charge.
  • All orders will be shipped using USPS, Fed-Ex Ground and Express.
  • Most items will arrive in 3-5 business days from time shipped.

Free Shipping Promotions

We occasionally run Free Shipping promotions. Items not eligible for Free Shipping include:

  • Live/fresh cut flowers/plants 
  • Some specialty food items
  • Large furniture
  • Some Drop-Ship Items

Returns Policy

You may return items within 7 days of delivery for a full refund or store credit (with the exception of consumables and live/fresh cut plant products). See our return process below. Sale or Clearance items are not eligible for refunds unless damaged or defective upon arrival, otherwise store credit is given at the discretion of Shop. Allen. We will pay the return shipping costs if the return is a result of our error (you received an incorrect, defective, or damaged item, etc.). 

If you need to return an item due to a defect, damage, or not being satisfied, follow these steps:

  1. Simply login to your Shop P. Allen account with your email address and password.
  2. Navigate to the "My Account" tab at the top of the page.
  3. Navigate to the "Completed Orders" tab under the My Account menu and find the order with the item you wish to return.
  4. Click the Return Item(s) button and use the dropdown menu to tell us the reason for the return and action you would like us to take.
  5. We'll notify you via e-mail as to how to proceed. We will either provide you with a return shipping label or in the case of damaged-in-shipping items, have you send photos of the damaged products. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

Packaging

Whenever possible, our items are shipped using recycled boxes and wood fiber packing material (as opposed to foam peanuts). Shop P. Allen and P. Allen Smith are committed to sustainability and environmental consciouslness. 

Most packages are shipped with Shop P. Allen signature tissue paper and ribbon (style and color may vary according to season). Large or very fragile items may be packaged differently.

Shop P. Allen Wrapping

 

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